Apiwraps is dedicated to providing products of the highest quality. We are confident you will love everything you have ordered, but if something isn’t right, please let us know. If you are having trouble using Apiwraps please read your packaging carefully, look at our Facebook page, Youtube channel and FAQ page to make sure you’re on track! If you’re still not sure, be in touch – we’ll talk you through!
Delivery Process and Timeframes
Apiwraps online orders are shipped with Australia Post from Rutherford LPO in NSW. Delivery is estimated at 4 business days of East Coast Australia and 7 business days for other states. Please allow 10 business days before making a claim for re-dispatch or refund.
International orders are estimated at 12 business days for metropolitan areas and a maximum 45 calendar days will be allowed before re-dispatch or refund on missing orders.
Apiwraps will accept returns for the following scenarios:
- Goods damaged or faulty prior to delivery.
- Goods that vary from their description on this website.
- Goods supplied incorrectly.
Our quality control teams inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty or damaged product, please contact us to arrange a free return delivery and replacement or refund.
Note Please do not return any goods prior to making contact with us.
Please contact us via [email protected] or simply reply to your transaction or shipping email. Let us know what’s wrong and how we can help! If you’re not sure whether your Apiwraps are faulty or not we suggest taking a look at the library of videos available on our youtube channel to make sure you’re familiar with how to use them.
If you’re quite certain your Apiwrap are not ok – please take some photos of what the problem is and let us know what’s happening. We’ll do our best to help and figure out what the problem is. We have a 100% satisfaction money back guarantee and will either replace your Apiwraps or refund the total.
Please return the product/s to us in the original condition within 10 days of receipt, including a copy of your shipping invoice, and we will replace or refund your purchase using the original payment method.
All returns should be sent with supporting documentation in original or appropriate packaging to:
PO Box 121 Rutherford NSW 2320
For any additional information on our return policies, please contact us on this website or [email protected]
www.apiwraps.com and www.apiwraps.com.au (“this website”) is operated by Apiwraps (“we”, “us”, “our”). We respect the privacy of our website users (“you”, “your”) and are committed to protecting your security and privacy.
Collection of Your Information
We collect selected information about you through our websites in an effort to improve your shopping experience, as well as to occasionally communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties. We release account and other personal information only when required to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Apiwraps, our users, or others.
Types of Information Collected
We may collect personal information from you (including, without limitation, your name, email address, phone number, and postal address) when you visit our website, register with our website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion. We receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and any search engine or inbound hyperlink used to reach this website. This information is used only for statistical purposes and in regards to how we may enhance the customer experience.
Our website uses “cookies,” which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. Cookies may be used to personalise your visits to this website, eliminate the need for you to repeatedly enter the same information, enable us to improve the content, reliability and functionality of this website, evaluate the effectiveness of the advertising on this website and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.
How we use Your Information
We may use your collected information in the following ways:
- To process and fulfil your order, including sending emails to confirm your order status and shipment, along with customary business communications.
- To verify your identity and to assist you if you have forgotten your username or password
- To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, where you have agreed to receive such information.
- To help us learn more about your shopping preferences in order to personalise this website in accordance with your preferences.
- To internally analyze trends and statistics.
- To improve or update this website and our products / services.
- To protect the security or integrity of our website and our business
- To respond to your enquiries and communicate with you if necessary.
You always have the choice not to receive marketing and promotional information. It is our policy to remove any member from our database or mailing list upon the members’ request.
Website and Credit Card Security
We take website and credit card security extremely seriously, and always endeavour to provide a secure safe platform on which to conduct online transactions. www.apiwraps.com uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. This encryption scrambles details such as credit card number, billing details and delivery address so that other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than ‘http’. It is important for you to protect against unauthorized access to your password and to your computer. Ensure you logout when you have finished visiting www.apiwraps.com.au especially if you access www.apiwraps.com from a shared computer.
Linking to Third-Party Websites
When taken to third party websites via links on our site, you will be subject to the third party’s privacy policies. While we support the protection of privacy on the Internet and take care not to post links that comprimise the privacy of our customers, Apiwraps cannot be responsible for the actions of any third-party web sites.